Shipping Policy
Effective Date: January 15, 2025
At Wrist Wonders, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we process, ship, and manage your orders when you shop with us.
1. Order Processing
1.1 Processing Time:
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
1.2 Order Confirmation:
Once your order is processed, you will receive a confirmation email with your order details.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 5-10 business days.
- Expedited Shipping: Estimated delivery time is 2-5 business days.
Shipping options and costs are displayed during checkout and vary based on the destination and order size.
3. International Shipping
We ship to select international destinations.
3.1 Delivery Times: Delivery times may vary depending on your location and customs processing.
3.2 Customs and Duties:
- International orders may be subject to customs duties, taxes, or fees.
- These charges are the responsibility of the recipient and are not included in the shipping fees.
4. Shipping Costs
4.1 Shipping costs are calculated based on the shipping method, destination, and total weight of your order.
4.2 Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
5. Tracking Your Order
5.1 Once your order is shipped, you will receive a tracking number via email.
5.2 Use the provided tracking information to monitor your shipment status on the carrier’s website.
6. Delayed or Lost Shipments
6.1 Delayed Orders: If your order is delayed, please check the tracking information or contact us for assistance.
6.2 Lost Orders: If your order is lost, contact us at support@wristwonders.com or (317) 555-0189, and we will work with the carrier to resolve the issue.
7. Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Incomplete or incorrect shipping addresses may delay your order. Please ensure your shipping information is accurate at checkout.
8. Damaged or Incorrect Items
If your shipment arrives damaged or contains incorrect items:
- Contact us immediately at support@wristwonders.com with your order details and photos of the issue.
- We will arrange for a replacement or refund as appropriate.
9. Returns and Refunds
For details on returning items or requesting a refund, please refer to our Refund and Returns Policy.
10. Contact Us
For questions or concerns about shipping, feel free to contact us:
- Email: support@wristwonders.com
- Phone: (317) 555-0189
- Address: 321 Timeless Blvd, Indianapolis, Indiana, 46201, United States
