Refund and Returns Policy

Effective Date: January 15, 2025

At Wrist Wonders, customer satisfaction is our top priority. We strive to ensure that you are delighted with your purchase. If for any reason you are not satisfied, this Refund and Returns Policy outlines the terms and procedures for returning items and requesting a refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition, including all packaging, tags, and accessories.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

Note: Items marked as “Final Sale” or “Non-Refundable” are not eligible for returns or refunds.

2. Refund Process

If your return is approved, refunds will be processed as follows:

  • Refunds will be issued to the original payment method used at checkout.
  • Once we receive and inspect the returned item, the refund will be processed within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. How to Initiate a Return

To start the return process:

  1. Contact Us: Email us at support@wristwonders.com or call us at (317) 555-0189 with your order details and reason for the return.
  2. Receive Instructions: Our team will provide you with return instructions and a return authorization number (if required).
  3. Ship the Item: Package the item securely and send it to the address provided. Customers are responsible for return shipping costs unless otherwise stated.

4. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at support@wristwonders.com with your order details and photos of the damage or defect.
  • We will arrange a replacement or refund, including covering the return shipping costs.

5. Exchanges

Exchanges are accepted for items of the same value, subject to availability. Please follow the same process as outlined for returns to request an exchange.

6. Non-Refundable Items

Certain items are not eligible for returns or refunds, including:

  • Gift cards
  • Items marked as “Final Sale”
  • Customized or personalized products

7. Contact Us for Assistance

If you have questions or need further assistance with a return or refund, please reach out to us:

  • Email: support@wristwonders.com
  • Phone: (317) 555-0189
  • Address: 321 Timeless Blvd, Indianapolis, Indiana, 46201, United States